I’ve been running Tees.co.id for two weeks now and like most new startups, it’s a consecutive hectic day after day and I’m loving it. There’s a lot of things that I do differently from my previous startup but the one thing that’s clearly different is the way we do customer service. We are very open from the start, we give our visitors our email addresses, phone numbers, and BBM (I hate it but I just have to..) and also available in Twitter as well. We have emails for all sorts of things just to classify interests but every email, SMS, phone call, Twitter DM and mentions and BBM goes directly to one person: ME.

Continue reading [Simply Business] Should You Do Your Own Customer Service? Yes