WGChat, a startup with a tagline “Empowering Online Chat”, offers a solution for company that uses chatting services to serve its customers. WGChat offers feature completeness a la live chat but with the advantages of instant messaging service accessibility.

In short, WGChat allows a company to have only one active instant messaging account like Yahoo!Messenger. Customers will contact this account but can meet different customer service officers who are not busy taking care of other customers; while the serving customer service officer will be able to access the archive of previous conversations with said customer as a reference.

This way, customers can find the company’s customer service account to be always active and accessible, including via mobile application. WGChat also provides statistical reports for company that wants to monitor its customer service’s performance.

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WGChat, startup dengan tagline “Empowering Online Chat”, menawarkan solusi untuk perusahaan yang menggunakan layanan chatting untuk melayani pelanggan mereka. WGChat menawarkan kelengkapan fitur a la livechat tetapi dengan kelebihan aksesibilitas layanan instant messaging.

Secara singkat, WGChat memungkinkan sebuah perusahaan hanya mempunyai satu akun instant messaging semisal Yahoo! Messenger (YM) yang selalu aktif. Pelanggan akan menghubungi akun ini, namun bisa bertemu dengan customer service yang berbeda yang tidak sedang sibuk melayani pelanggan lain. Sedangkan customer service yang melayani tersebut, akan dapat mengakses arsip percakapan pelanggan tersebut sebelumnya sebagai referensi. Continue reading WGChat Tawarkan Solusi untuk Customer Service