Tag: JD.id X-Mart

JD.id to Focus on Supply Chain, Warehouse Extension, and Logistics

Logistics services are now a crucial sector. One of the driving factors for the sector during the pandemic is the increase in online shopping activities. Integrated and comprehensive services are increasingly prioritized by e-commerce platforms in Indonesia, starting from collaborating with experienced logistics partners to carrying out logistics activities on their own.

DailySocial tries to dig deeper into JD.id’s business focus until next year and their efforts to emerge as the leading platform in the fast delivery sector throughout Indonesia.

Commitment for fast delivery

JD.id’s President and CEO, Zhang Li said, “In accordance with the company’s vision and mission, JD.id will continue to build the company’s capabilities to serve consumers with the best shopping experience, by continuing to strengthen three main elements, namely strategic development in the supply chain, increasing numbers. warehouse and expand logistics coverage, as well as developing online-to-offline (O2O) retail technology. ”

JD.id’s Chief Marketing, Mia Fawzia explained, during the last 6 months, the company has experienced positive business growth. Not only in the number of visitors but the growth in the number of sales reached up to 40%. Popular types of products are products in the Electronics, Groceries, Mom & Baby, and Home Living & Virtual categories.

Regarding logistics services, the company noted that in September 2020 85% of order package shipments to all parts of Indonesia were successfully carried out within 24 hours. The data also shows that 95% of the delivery of ordered packages to the Jabodetabek area was successfully carried out within 24 hours. For logistics fleets, sellers are free to choose J-Express (JD.id’s internal logistics service) or use other services.

“Until now, JD.id has been able to reach almost all parts of Indonesia. However, especially for the Papua region, we are still working with third-party logistics to help us in the process of delivering goods,” said Mia.

Overall JD.id has around 12 warehouses spread across several regions in Indonesia. The warehouse locations are scattered in several regions. Starting from Jakarta (Marunda) 6 warehouses, Cikarang (rented by IKEA) 1 warehouse, Medan 1 warehouse, Semarang 1 warehouse, Makassar 1 warehouse, Pontianak 1 warehouse, and Sidoarjo 1 warehouse.

Warehouse ownership is one of the keys to speeding up the logistics process. By being managed independently, the e-commerce platform can carry out the sorting and shipping process quickly, without obstacles to inventory data access and the retrieval process from third-party logistics partners.

Service expansion

Teknologi QR Code di JD X-Mart Indonesia
QR Code technology in JD X-Mart Indonesia

As an e-commerce platform, JD.id has expanded its services to various products. The company also has several insurance or protection products.

“We intend to provide a complete and comprehensive shopping experience and services to JD.id customers, [..] to help reduce the risk of consumers in shopping if something unwanted happens,” Mia said.

In the future, JD.id is interested in exploring this service further, one of which is by collaborating with various national and multinational protection companies.

To increase product choices, JD.id presents JD Life on-demand services. In total, there are 12 service categories to help with daily life, from installation, maintenance, to cleaning services. Most of the services offered by JD Life focus on household needs, including installation and cleaning of electronic devices, washing machines, to air conditioning for housing and apartments.

“The range of JD Life services depends on each category, but currently almost all major cities in Indonesia can order and enjoy JD Life services,” JD Life’s Head Operations Ryan Sebastian said.

Regarding the development of JD.id X-Mart, Mia revealed, similar to other retail businesses, JD felt the impact of the Covid -19 pandemic. Even so, this offline retail facility is managed by an omnichannel, so the impact is not felt.

Introduced in 2018, JD.ID X-Mart is the first cashier-less shop in Indonesia (outside of its home country, China), located on PIK Avenue. Because it carries the concept of a store without a cashier, JD.ID X-Mart uses the QR code in the mobile application on the smartphone to the verification tool at the store entrance gate.

“The JD X-Mart module business itself is indeed an omni channel, making it very easy for us to switch and focus on online sales,” said Mia.

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Original article is in Indonesian, translated by Kristin Siagian

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JD.id Makin Fokus Ke Rantai Pasokan, Penambahan Gudang, dan Logistik

Layanan logistik kini menjadi salah satu sektor yang krusial. Salah satu faktor pendorong sektor saat pandemi adalah meningkatnya kegiatan belanja online. Layanan terpadu dan menyeluruh makin diprioritaskan platform e-commerce di Indonesia, mulai dari menggandeng mitra logistik berpengalaman hingga menjalankan sendiri kegiatan logistiknya.

DailySocial mencoba menggali lebih mendalam fokus bisnis JD.id hingga tahun depan dan upaya mereka untuk tampil sebagai platform terdepan di sektor pengiriman cepat di seluruh Indonesia.

Komitmen untuk “fast delivery”

President dan CEO JD.id Zhang Li mengatakan, “Sesuai dengan visi dan misi perusahaan, JD.id akan terus membangun kapabilitas perusahaan untuk melayani konsumen dengan pengalaman belanja terbaik, dengan terus memperkuat tiga elemen utama, yakni pengembangan strategis pada rantai pasokan, menambah jumlah gudang dan memperluas cakupan logistik, serta mengembangkan teknologi ritel online-ke-offline (O2O).”

Marketing Chief JD.id Mia Fawzia menjelaskan, selama 6 bulan terakhir, perusahaan mengalami pertumbuhan bisnis yang positif. Tidak hanya dalam jumlah visitor, tetapi pertumbuhan jumlah penjualan yang mencapai hingga 40%. Jenis produk yang populer adalah produk-produk di kategori Elektronik, Groceries, Mom & Baby, dan Home Living & Virtual.

Perihal layanan logistik, perusahaan mencatat di bulan September 2020 85% pengiriman paket pesanan menuju seluruh wilayah Indonesia sukses dilakukan dalam kurun waktu 24 jam. Data tersebut juga menunjukkan 95% pengiriman paket pesanan menuju wilayah Jabodetabek sukses dilakukan dalam kurun waktu 24 jam. Untuk armada logistik, penjual dibebaskan memilih J-Express (layanan logistik internal JD.id) atau memakai jasa yang lain.

“Hingga saat ini, JD.id sudah dapat menjangkau hampir seluruh wilayah Indonesia. Namun, terkhusus untuk wilayah Papua, kami masih bekerja sama dengan third-party logistics untuk membantu kami dalam proses pengiriman barang,” kata Mia.

Secara keseluruhan JD.id telah memiliki sekitar 12 gudang yang tersebar di beberapa wilayah di Indonesia. Lokasi gudang tersebut tersebar di beberapa wilayah. Mulai dari Jakarta (Marunda) 6 gudang, Cikarang (disewa IKEA) 1 gudang, Medan 1 gudang, Semarang 1 gudang, Makassar 1 gudang, Pontianak 1 gudang, dan Sidoarjo 1 gudang.

Kepemilikan gudang menjadi salah satu kunci mempercepat proses logistik. Dengan dikelola secara mandiri, platform e-commerce bisa melakukan proses sorting dan pengiriman secara cepat, tanpa adanya hambatan akses data inventory dan proses pengambilan dari mitra logistik pihak ketiga.

Perluas layanan

Teknologi QR Code di JD X-Mart Indonesia
Teknologi QR Code di JD X-Mart Indonesia

Sebagai platform e-commerce, JD.id telah memperluas layanannya ke berbagai produk. Perusahaan juga memiliki beberapa produk asuransi atau proteksi.

“Kami bermaksud memberikan pengalaman belanja dan pelayanan yang lengkap dan menyeluruh kepada para pelanggan JD.id, [..] membantu meringankan resiko konsumen dalam berbelanja jika ada hal yang tidak diinginkan terjadi.” kata Mia.

Ke depan JD.id tertarik mengeksplorasi layanan ini lebih jauh, salah satunya dengan bekerja sama dengan beragam perusahaan proteksi nasional dan multinasional.

Untuk menambah pilihan produk, JD.id menghadirkan layanan on demand JD Life. Total ada 12 kategori layanan untuk membantu kehidupan sehari-hari, mulai dari layanan pemasangan, perawatan, hingga pembersihan. Kebanyakan jasa yang ditawarkan JD Life fokus ke kebutuhan household, termasuk pemasangan dan pembersihan perangkat elektronik, mesin cuci, hingga AC untuk perumahan dan apartemen.

“Jangkauan dari layanan JD Life tergantung pada masing-masing kategori, namun saat ini hampir di semua kota besar di Indonesia sudah dapat memesan dan menikmati jasa JD Life,” kata Head Operations JD Life Ryan Sebastian.

Tentang perkembangan JD.id X-Mart, Mia mengugkapkan, serupa dengan usaha ritel lainnya, JD merasakan dampak pandemi Covid -19. Meskipun demikian sarana ritel offline ini dikelola secara omni channel, sehingga dampaknya tidak begitu terasa.

Dihadirkan tahun 2018 lalu, JD.ID X-Mart merupakan toko tanpa kasir pertama di Indonesia (di luar negara asalnya, Tiongkok) yang berlokasi di PIK Avenue. Karena mengusung konsep toko tanpa kasir, JD.ID X-Mart menggunakan QR code yang ada di aplikasi mobile di smartphone ke alat verifikasi di gerbang masuk toko.

“Bisnis modul JD X-Mart sendiri memang merupakan omni channel, sehingga sangat memudahkan kami untuk beralih dan fokus pada penjualan online,” kata Mia.

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